Customer Service

Shipping

We make every effort to absorb all shipping costs. Shipping in Canada is a low flat rate: lettermail at $5 for shipments under 500 grams, expedited at $10 for anything heavier.

Standard shipping to USA is usually also via regular lettermail, which in our experience takes about a week to most areas in the lower 48 states. Heavier shipments are via expedited post or tracked package, and are duty- and tariff-free even with recent changes to the de minimus limit.

International Orders

Currently our website only accepts orders shipping to Canada and the United States. Contact us if you're interested in one of our books - we can work something out.

Payments

Credit card payments are processed by Stripe. At no point does Dumagrad have any information about your credit card.

Contact us if you wish to pay via another method. We can arrange direct payments via Paypal, or even Interac Etransfers (for Canadian customers).

Tax rates

ItemTax Rate
Books5% GST
Used books5% GST
Prints and artwork13% HST
Merchandise13% HST

 

Taxes are Canada only. On checkout, you may see two separate tax amounts, both labelled "TAX." These represent sum of GST (for books), and sum of HST (for other items). We are working on improvements that will see each tax type properly labelled.

Shipping rates

CountryRateService
CanadaFlat rates

Under 500g: $5, First Class lettermail

Over 500g: $10, Canada Post expedited

 Express (varies)Canada Post expedited or express
USAFlat rates

Under 500g: $5 for Air Mail

500g - 1000g: $10, Tracked Packet (tracking)

1kg - 2kg: $10, Small Packet Air (no tracking)

 Expresstbd
Int'l$CALL

Surface rates are around $20 - but slow (4 weeks in our experience).

Air rates are fast, but expensive - $30 minimum, a lot to pay for a book.

Get in touch though: we'd love to work it out.

 

Our policy is simple: we absorb as much of the shipping expense as we can. Sometimes that means we end up selling our books at cost: so be it!

We also tend to experiment and tweak things. There is a slight chance, at any moment, that this chart is outdated. But the amounts billed at checkout are always visible, and correct.